Product Policy
The same fabric can look different across screens. Here's why — and what that means for your order.
One warm beige, five lighting conditions
MASURI Color Variation Policy
At MASURI, we strive to present our products as accurately as possible through high-quality photography and detailed product presentations.
However, slight color variations may occur due to factors beyond our control.
By placing an order with MASURI, you acknowledge and accept the possibility of minor differences between the product images and the actual product
Why Color Variations May Occur
Product colors may appear slightly different due to:
- Photographic lighting conditions
- Natural and artificial lighting environments
- Mobile screen settings
- Monitor calibration differences
- Device display technology
- Individual brightness and contrast settings
Our Commitment
We make every effort to ensure that product images accurately represent the actual colors of our articles.
We avoid excessive editing and aim to maintain consistency across all product visuals.
Acceptable Color Variations
Minor differences in color tone, brightness or warmth are considered normal and do not qualify as a product defect.
Examples include:
- Slightly lighter or darker shades
- Warm or cool tone variations
- Differences caused by screen settings or lighting conditions
Non-Acceptable Color Variations
If you believe you have received a completely different color or an incorrect article, please contact our support team.
Such cases will be reviewed under our Incorrect, Missing & Damaged Items Policy.
Exchange & Refund Eligibility
Please note that slight color variations caused by lighting or screen settings are not eligible for:
- Exchange
- Replacement
- Refund
Requests related to significant color discrepancies will be reviewed on a case-by-case basis.
Need Assistance?
We encourage customers to review product details, presentation images and fabric information carefully before placing an order.
If you would like additional assistance before making a purchase, our support team will be happy to help through the WhatsApp button available on our website.
Thank you for choosing MASURI.