Shipping policy

At MASURI, we aim to make your shopping experience simple, transparent and worry-free. We remain available to assist you throughout the delivery process.

Order Confirmation

Once your order is placed successfully, you will receive an order confirmation along with a unique order number via email, SMS or WhatsApp.

Please save your order number for future reference.

Processing Time

Orders are processed within 1–2 working days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Timeline

  • Major cities: 3–5 working days

  • Other areas: 5–7 working days

Please note that these timelines are estimates and may vary depending on your location and courier operations.

Tracking Information

Once your order has been dispatched, tracking details will be shared with you via email, SMS or WhatsApp.

You can use the provided tracking information to monitor your parcel status.

Delivery Updates

You may receive updates at different stages of your order, including:

  • Order Confirmed

  • Order Processing

  • Order Dispatched

  • Out for Delivery

  • Delivered

Courier Delays Disclaimer

Delivery timelines may be affected during sale periods, public holidays, adverse weather conditions or unforeseen courier delays.

While we work closely with our delivery partners, delays caused by third-party courier services are beyond our direct control.

Customer Information Responsibility

Please ensure that your shipping details, including your name, phone number and delivery address, are accurate and complete.

MASURI is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

Our delivery partners may attempt delivery more than once.

If a delivery attempt is unsuccessful due to unavailability, incorrect information or non-response, our team may contact you to arrange re-delivery.

Repeated failed delivery attempts may result in order cancellation.

Customer Support

If you need any assistance regarding your order or delivery status, our support team will be happy to help.

You can reach us through the WhatsApp support button available on our website.

Thank you for choosing MASURI.